FAQ

Orders including a discount coupon

Question: I have a discount coupon but the system replies that “ we cannot apply the coupon code”.
Answer: Most likely your order amount will drop under the minimum order amount of € 24.99 after the discount coupon is applied. You can best add a product to your order first to stay above the minimum order and then enter the discount coupon this will probably work to resolve this case.

Question: I want to remove an item in my order but it does not work.
Answer: You probably used a discount coupon and by removing this item you will probably drop under the minimum order amount of € 24.99. To resolve this situation you can best cancel the coupon first and then try to remove the item or add a new item first to stay above the minimum order amount and then remove the item.

Question: I used my Coupon Code but I get the message that “ the coupon is not valid”
Answer: Do a check on the conditions of the coupon, there is a chance that you missed a condition. You can find these conditions on the Homepage under the news items. Should this not be the case send an email to cs@need4toys.eu.  

Orders in General

Question: I want to remove an item in my order but it does not work.
Answer: You will probably drop under the minimum order amount of € 24.99 by removing this item. To resolve this situation you can best continue shopping and add new items first to stay above the minimum order amount and then remove the item.

Question: I placed an order but I did not receive an order confirmation.
Answer: After placing an order the system sends an order confirmation. Should this not be the case when you order there is a big chance the emails will be in your spam box. If the email is not there you can send an email to cs@need4toys.eu. 

Question: My postal code is not accepted during checkout.
Answer: You can best check our Returns & delivery policy. There are some restriction areas existing of Exceptional EU areas, but for the rest of the EU you can request a quote.